How long does it take for me to receive my order?
Most orders are processed within 3 business days. Estimated delivery times range between 5-7 days, but may vary due to weather conditions, location, and shipping method selected.
How do I create an account?
Click on the 'Account' icon at the top right corner of our website and follow the registration prompts.
How do I change my shipping address?
Log in to your account, navigate to Account Settings, and update your shipping information accordingly.
How do I track the status of my order?
Once your order is shipped, you will receive a tracking number via email. You can also track your order in the Order History section of your account.
How do I receive customer support?
Email: coolkitchen4u@gmail.com
Phone: (916) 634-1904 Mon - Fri: 9am - 5pm PST
Address: 1401 21st Street - Suite R, Sacramento, Ca 95811
Will you keep my credit card information on file?
We prioritize your security and do not store any credit card information without your consent. You may choose to save your payment details for future purchases during checkout.
Do you charge sales tax?
Applicable sales tax will be calculated and displayed at checkout based on your particular shipping address.
Do you ship internationally?
Currently, we do not ship internationally. We only ship within the United States. However, we intend to expand our shipping destinations in the future.
Will my items come in one package?
Depending on product availability and warehouse locations, items in your order may arrive in separate packages.
What is your return policy?
We offer a 25-day return policy for unused and unopened items. For detailed information, please refer to our Shipping & Returns page
I received the wrong item.
We do apologize for the inconvenience this may have caused. Please contact our support at coolkitchen4u@gmail.com with your order details, and we'll assist you promptly.
My order arrived damaged.
We're truly sorry to hear that. Please contact us and be sure to include photos of the damaged item, and we'll work to resolve the issue.
Where should I mail my authorized return?
Contact our support team first. Once you receive a return authorization, we will provide the address where to return the product.
What do I do if I entered an incorrect shipping address?
If your order hasn't been processed yet, please contact us immediately to update your shipping information.
Can I change or cancel an order after I've submitted it?
We process orders quickly, but if you contact us promptly after placing your order, we may be able to accommodate changes or cancellations.
Can I pre-order an item that is sold out?
Currently, we do not offer pre-orders for out-of-stock items. Please sign up for restock notifications on the product page to be informed when the item becomes available.
Email: coolkitchen4u@gmail.com
Phone: (916) 634-1904
Address: 1401 21st Street - Suite R, Sacramento, Ca 95811
